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Bet365 is known around the world for its excellent sportsbook and casino products. Unfortunately, everything doesn’t always go as planned or according to expectations. When this happens, I always encourage players to immediately contact the bet365 customer service team to resolve the issue or concern.

In this short review, I take a closer look at the inner workings of bet365’s customer service department, how and when they can be contacted, and the kind of support to be expected. Reasons for getting customer service at bet365 could be as simple as retrieving a lost username or password or asking for information about betting with an Asian handicap.

Either way, here’s my in-depth review of Bet365 customer service channels. Continue reading as I share what I found.

How to Contact Bet365 Customer Service?

Bet365 is going the extra mile to ensure players are satisfied with its services by providing various options for contact like live chat, email and more. Firstly, I found a comprehensive FAQ section that answered most of my common questions and issues.

So what happens if there’s a question or an issue that’s not covered in the FAQs? After all, not everyone has the same problems. You may have a problem with a payment, or your bets have disappeared, so no matter the problem, the best thing is to contact bet365 customer service. So, for the purpose of this review, I did.

Bet365 Customer Service Live Chat

Bet365 customer service live chat is available 24/7/365. I received a reply within one minute. This shows that the Bet365 customer service team is living up to its reputation of fast replies. Their agents are friendly and knowledgeable, and my queries were resolved satisfactorily and on the spot.

Bet365 Customer Service Email

I noticed that bet365 has various email addresses for its operating countries. For example, these are the Bet365 customer service emails in two of the territories:

• UK – [email protected]
• US – [email protected]

Info and data presented here is up to date as of September 2024

The response time via email can vary from an hour to a few hours, but my experience shows punters should expect a response within 24 hours no matter where they are in the world.

Bet365 Customer Service Post

It’s possible to send correspondence to the customer support team via post as a last resort. Players can see the actual address for sending their post mails on the website. As I saw, there was a customer service post address in the UK and one in the USA.

I don’t recommend contacting bet365 customer service via post unless all other options have been exhausted. To be fair, I didn’t test this option, but from experience, I wouldn’t be surprised if it takes weeks to get a reply.

How To Behave When You Interact With Customer Service?

I have dealt with customer service teams from many different companies and picked up a few trade secrets along the way. The first thing to know is that most online betting companies have stipulations in their terms and conditions on how to behave when interacting with their customer service staff.

Keep in mind that whoever replies is there to help. Remain calm and get to the heart of the matter as quickly as possible. There’s never cause for blaming any customer service agent for problems on a player account. Never resort to profanities or insults.

Also, customer service agents often deal with several queries from different people simultaneously, so be patient. The agents are doing their best and work as fast as they can.

If an issue like if you want to remove self exclusion gets stuck and remains unresolved for a while, then it’s possible to ask for help from a senior agent.

How To File a Complaint With Bet365?

In extreme cases, a punter may end up in a dispute with bet365. Now I’m talking about specific cases where a bet may have been corrected as unsatisfactory or if a deposit/withdrawal transfer is lost.

These are usually technical issues that can be resolved. Still, if the problem persists, bet365 has procedures for filing a complaint. This is another last resort once every other customer service has been tried. These matters are settled by a third party, not the bet365 customer service.

Again, the institutions and companies to contact differ depending on the jurisdiction. The UK or an international customer may direct a complaint to the eCommerce and Online Gaming Regulation and Assurance (eCOGRA) agency or the Malta Gaming Authority (MGA).

Customers in New Jersey can lodge direct complaints to the New Jersey Division of Gaming Enforcement.

FAQ